Join Our Team!
Our pregnancy center thrives on our exceptional volunteers. We’re constantly looking for help with everything from Client Advocates, Nurses, Materials Goods Organizers, Cleaners, and more.
We’re hiring!
We’re looking for a Client Services Director. If you or someone you know has about 20 hours per week available, please share this page with them.
Job Title: Client Services Director – Part-Time
Summary: Under the direct supervision of the Executive Director (ED), the Client Services Director serves as the primary point of contact for individuals seeking services at the WPC and supervises a team of volunteer support staff.
Reports To: Executive Director
Qualifications and Requirements
- High School Diploma or equivalent. Preference will be given to applicants with advanced education.
- 1-3 years of effectively coaching/training/supervising others
The individual must adhere to WPC’s Statement of Faith and organizational policies, demonstrating strong administrative, communication, writing, and organizational skills. Proficiency in tools such as Google Docs and Sheets is required, along with the ability to work independently, manage multiple tasks under pressure, and interact effectively with diverse individuals while maintaining the confidentiality of client information.
General Duties:
This role involves being a proactive and responsive liaison between clients, volunteers, and staff. Key responsibilities include attending weekly staff meetings, advocating for clients and volunteers, and promptly responding to communications within 24 hours. Accurate data entry into our database, maintaining smooth collaboration among client services personnel, and submitting monthly client statistics and stories to the Executive Director are also essential. The role requires written communication of client concerns, volunteer needs, and non-inventoried material goods to the appropriate leadership.
In addition, the CSD trains and supervises non-medical, client-facing volunteers, reviews and recommends updates to client service policies, and maintains the policy and procedure binder. The individual may represent the organization at local meetings and events as assigned by the Executive Director and is expected to travel locally when needed. The role also includes other duties as assigned, all aimed at ensuring high-quality client care and effective organizational operations
This Position Description describes the general nature of the job only and is not an exhaustive list of responsibilities, required knowledge, skills, abilities, or working conditions.
Hours: Approximately 6 hours per day, Monday-Friday. These terms are subject to change as needed by the Center.
Pay: Negotiable based on experience.
The intent of this job description is to provide you with a general summary of the duties and responsibilities of your job; you may be required to perform additional tasks related to this job description.
TO APPLY, please send a current resume and cover letter to director@wpc.life.
